Consumers (§13 BGB) have a statutory right of withdrawal. Please note that any free additional item you may have been given must also be returned if you cancel the order.
Right of withdrawal
You can revoke your contract declaration within 14 days without giving reasons in writing (e.g. letter, fax, email) or – if the item is left to you before the deadline expires – by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our information obligations according to Article 246 §2 in connection with §1 paragraph 1 and 2 EGBGB as well as our obligations according to §312g paragraph 1 sentence 1 BGB in connection with Article 246 §3 EGBGB. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline.
The revocation must be sent to:
Carl Dietrich GmbH
Finsterau 31 F
Phone: + 49 (0) 37 369 1330
Fax: + 49 (0) 37369 13366
Consequences of cancellation
In the event of an effective cancellation, the mutually received services are to be returned and any benefits (e.g. interest) surrendered. If you are unable or partially unable to return or surrender the received service and benefits (e.g. benefits of use) or only in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item and for any benefits drawn if the use or the deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. “Checking the properties and functionality” means testing and trying out the respective goods, as is possible and customary in a shop. Transportable items are to be returned at our risk. You have to bear the regular costs of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of 40 EUR or if you have not yet received the consideration or a have made the contractually agreed partial payment. Otherwise, the return is free of charge. Items that cannot be sent as a parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your declaration of revocation or the goods, for us with their receipt.